Los Alamos National Laboratory Advanced Simulation and Computing (ASC) Program
Ensuring the safety and reliability of the nation's nuclear weapons stockpile
Computing Help Center
Help hotlines, hours of operation, training, technical assistance, general information
Contact
- ASC Program Office
- (505) 667-9128
Los Alamos National Laboratory
Hours: Monday through Friday, 8:00 a.m. - noon, 1:00-5:00 p.m. Mountain time
High Performance Hotline (technical consulting)
- Telephone: (505) 665-4444 option 3
- Fax: (505) 665-6333
- E-mail: consult@lanl.gov
24 hours a day, 7 days a week
Operations (to report a system or network problem: (505) 667-2919
Lawrence Livermore National Laboratory
Hours: Monday through Friday, 8:00 a.m. - noon, 1:00-4:45 p.m. Pacific time
High Performance Hotline (technical consulting)
- Telephone: (925) 422-4532
- Fax: (925) 422-0592
- E-mail: lc-support@llnl.gov
24 hours a day, 7 days a week
Operations (to report a system or network problem: (925) 422-0484
Sandia National Laboratories
High Performance Computing
- Telephone: (505) 284-7727
- E-mail: sscs-help@sandia.gov or machine-name@sandia.gov
Desktop Computing
- Telephone: (505) 845-2243
- E-mail: cchd@sandia.gov
Network/System Access
- ASC Tri-Lab Access: http://hpc.sandia.gov
- Internal Access: https://computing.sandia.gov
E-mail Help
- For questions related to the application servers (e.g., vplant, feynman. edison): vplant-help@sandia.gov, feynman@help.sandia.gov, edison-help@sandia.gov
- For questions about the SMSS archival storage system, etc.: sccs-help@sandia.gov
- To create an HPC Technical Assistance Request (TAR): sscs-help@sandia.gov or http://clik.sandia.gov
- Track your TAR status: Open the URL included in your TAR correspondence. You may also update the TAR with additional comments.
HPC Knowledge Base (2M entries)
- Search or add information: http://clik.sandia.gov
- Remote Account Requests: http://sarape.sandia.gov
- General Information: http://sscs.sandia.gov