Computing Help Center

Los Alamos National Laboratory

Hours: Monday through Friday, 8:00 a.m. - noon, 1:00-5:00 p.m. Mountain time

High Performance Hotline (technical consulting)

• Telephone: (505) 665-4444 option 3
• Fax: (505) 665-6333
• E-mail: consult@lanl.gov

24 hours a day, 7 days a week
Operations (to report a system or network problem: (505) 667-2919

Lawrence Livermore National Laboratory

Hours: Monday through Friday, 8:00 a.m. - noon, 1:00-4:45 p.m. Pacific time

High Performance Hotline (technical consulting)

• Telephone: (925) 422-4532
• Fax: (925) 422-0592
• E-mail: lc-support@llnl.gov

24 hours a day, 7 days a week
Operations (to report a system or network problem: (925) 422-0484

Sandia National Laboratories

High Performance Computing

• Telephone: (505) 284-7727
• E-mail: sscs-help@sandia.gov or machine-name@sandia.gov

Desktop Computing

• Telephone: (505) 845-2243
• E-mail: cchd@sandia.gov

Network/System Access

• ASC Tri-Lab Access: http://hpc.sandia.gov
• Internal Access: https://computing.sandia.gov

E-mail Help

• For questions related to the application servers (e.g., vplant, feynman. edison): vplant-help@sandia.gov, feynman@help.sandia.gov, edison-help@sandia.gov
• For questions about the SMSS archival storage system, etc.: sccs-help@sandia.gov
• To create an HPC Technical Assistance Request (TAR): sscs-help@sandia.gov or http://clik.sandia.gov
• Track your TAR status: Open the URL included in your TAR correspondence. You may also update the TAR with additional comments.

HPC Knowledge Base (2M entries)

• Search or add information: http://clik.sandia.gov
• Remote Account Requests: http://sarape.sandia.gov
• General Information: http://sscs.sandia.gov