Los Alamos National Labs with logo 2021

Provider Contact Information

A comprehensive benefits package with plan options for health care and retirement to take care of our employees today and tomorrow.

Contacts  

  • Benefits Office
  • (505) 667-1806
  • Email

Medical, mental health

Blue Cross Blue Shield of New Mexico (BCBSNM)
Group Number HDHP (113794)
PPO (N13794)
Website BCBSNM for LANL
Member Services 877-878-5265
Claims Address P.O. Box 27630
Albuquerque, NM 87125-7630
Claims Resolution LANL Advocate
Behavioral Health Unit Phone: 888-898-0070
Fax: 877-361-7659
24/7 Nurseline 800-973-6329
MDLIVE
Website MDLIVE
Member Services 877-490-4246
Account Registration 888-858-5074
ConsumerMedical
Website ConsumerMedical
Member Services 888-361-3944
Hinge Health
Website Hinge Health
Member Services 855-902-2777

Prescription drugs

Express Scripts
Website Express Scripts
Member Services 800-838-4590
Home Delivery Services 888-327-9791
Accredo (specialty prescriptions only) 800-803-2523

Employee Assistance Program

Employee Assistance Program
Website EAP
Member Services 505-667-7339

COBRA

BCBS Health Care Service Corporation
Member Services 888-541-7107
Email cobra@bcbsil.com
Address PO Box 1180
Marion, IL 62959-7680

Dental

Delta Dental of New Mexico 
Group Number 04000
Website Delta Dental of NM
Member Services 505-855-7111 or 877-395-9420
Claims Address

One Sun Plaza-100 Sun Avenue NE, Ste. 400
Albuquerque, NM 87109

Vision

Davis Vision 
Website

Davis Vision

Member Services

800-999-5431

Claims Address

Vision Care Processing Unit
P.O. Box 1525
Latham, NY 12110

Legal

ARAG Legal Plan (Group Legal)
Group Number 14822
Website ARAG Legal Center for Triad
(Access Code: 14822lal)
Member Services 800-247-4184
Claims Address 400 Locust Street, Suite 480
Des Moines, IA 50309

Disability, Life, AD&D

MetLife
Member Services Phone: Life: 800-638-6420
Statement of Health, Option 1
Coverage, Option 2
Beneficiary Updates 1-866-492-6983
Disability Claim Service 833-622-0139
Triad Customer Number 228241

Flexible spending account (FSA)

(HCRA,DCRA, or AAEA)

ConnectYourCare
Website ConnectYourCare
Member Services Phone: 844-598-3632
Email: service@connectyourcare.com

Health savings account (HSA)

HSA Bank
Website HSA Bank
Internet Banking Available 24/7
24/7 Client Assistance Center & Automated Bankline Phone: 855-731-5220
email: askus@hsabank.com

401(k) and Retirement

Triad 401(k)
Website Fidelity NetBenefits
Member Services 800-835-5095

University of California (UC)

UC's Capital Accumulation Payment (CAP)
Website At Your Service
Customer Services 800-888-8267
UC 457(k) & 403(b)
Website Fidelity NetBenefits
Member Services 800-343-0860

Triad Pension

Aon
Website Your Pension Resources (YPR)
Member Services 866-370-7301
650-351-8517 (international)

Retiree Benefits

Empyrean Benefit Solutions
Website Empyrean Benefit Solutions
Member Services 1-844-805-0002

Wellness

Virgin Pulse HealthMiles
Website Virgin Pulse
Customer Services,
Pedometer Issues
1-888-610-1183
support@virginpulse.com
Software Issues 665-4444
askit@lanl.gov
Program Questions 667-7166
wellness@lanl.gov