Los Alamos National Labs with logo 2021

Provider Contact Information

A comprehensive benefits package with plan options for health care and retirement to take care of our employees today and tomorrow.


  • Benefits Office
  • (505) 664-6947, option 3
  • Email

LANL Contacts

Phone 505-664-MYHR (6947), option 3
Email benefits@lanl.gov
Mailing Address P.O. Box 1663, MS P280
Los Alamos, NM 87544
Office Hours Monday - Thursday: 8 am - 5 pm MT
Friday - 8 am - 4 pm MT

Medical, mental health

Blue Cross Blue Shield of New Mexico (BCBSNM)
Group Number HDHP (113794)
PPO (N13794)
Website BCBSNM for LANL
Member Services 877-878-5265
Claims Address P.O. Box 27630
Albuquerque, NM 87125-7630
Claims Resolution Erica Lindenmuth
Phone: (505) 962-7294
Email: Erica_Lindenmuth@bcbsnm.com
Behavioral Health Unit Phone: 888-898-0070
Fax: 877-361-7659
24/7 Nurseline 800-973-6329
Website MDLIVE
Member Services 877-490-4246
Account Registration 888-858-5074
Website ConsumerMedical
Member Services 888-361-3944
Hinge Health
Website Hinge Health
Member Services 855-902-2777

Prescription drugs

Express Scripts
Website Express Scripts
Member Services 800-838-4590
Home Delivery Services 888-327-9791
Accredo (specialty prescriptions only) 800-803-2523

Employee Assistance Program

Employee Assistance Program
Website EAP
Member Services 505-667-7339

Behavioral Assistance Partner

Website Magellan Ascend
Member Services 800-283-9929


Member Services 888-541-7107
Email cobra@bcbsil.com
Website HealthEquity portal
Address PO Box 1180
Marion, IL 62959-7680


Delta Dental of New Mexico 
Group Number 04000
Website Delta Dental of NM
Member Services 505-855-7111 or 877-395-9420
Claims Address One Sun Plaza-100 Sun Avenue NE, Ste. 400
Albuquerque, NM 87109


Davis Vision
Website Davis Vision
Member Services 800-999-5431
Claims Address Vision Care Processing Unit
P.O. Box 1525
Latham, NY 12110

2023 Legal

ARAG Legal Plan (Group Legal)
Group Number 14822
Website ARAG Legal Center for Triad
(Access Code: 14822lal)
Member Services 800-247-4184
Claims Address 400 Locust Street, Suite 480
Des Moines, IA 50309

2024 Legal

Member Services Phone: 1-800-821-6400
Website MetOnline
Employer or Association: LANL 
Website Technical Issues 877-9METWEB (877-963-8932)
Triad Customer Number 228241

Disability, Life, AD&D

Member Services Phone: Life: 800-638-6420
Statement of Health, Option 1
Coverage, Option 2
Website MetOnline
Employer or Association: LANL
Beneficiary Updates 1-866-492-6983
Disability Claim Service 833-622-0139
Triad Customer Number 228241

Health savings account (HSA) and Flexible Spending Accounts (FSA) - HCRA, DCRA, or AAEA

HSA Bank
Website HSA Bank
Internet Banking Available 24/7
24/7 Client Assistance Center & Automated Bankline Phone: 855-731-5220
email: askus@hsabank.com

401(k) and Retirement

Triad 401(k)
Website Fidelity NetBenefits
Member Services 800-835-5095

University of California (UC)

UC's Capital Accumulation Payment (CAP)
Website My UC Retirement
Customer Services 800-888-8267
UC 457(k) & 403(b)
Website Fidelity NetBenefits
Member Services 800-343-0860

Social Security

U.S. Social Security
Phone: (800) 772-1213
: Social Security Administration
Local Office (Santa Fe) (866) 571-8130

Triad Pension

Website Your Pension Resources (YPR)
Member Services 866-370-7301
650-351-8517 (international)

Retiree Benefits

Empyrean Benefit Solutions
Website Empyrean Benefit Solutions
Member Services 1-844-805-0002


Virgin Pulse Rewards Points Program
Website Virgin Pulse
Customer Services,
Pedometer Issues
Software Issues 505-665-4444
Program Questions 505-606-0140