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Los Alamos National Laboratory

Los Alamos National Laboratory

Delivering science and technology to protect our nation and promote world stability

Ombuds Standards and Ethics

We are committed to the fair and equitable treatment of all employees, contractors, and persons doing business with the Laboratory.


  • Ombuds Office
  • Appointments
  • (505) 665-2837
  • Email
  • Help Line
  • (505) 667-9370
  • Fax
  • (505) 667-3119

Standards & best practices Ombuds follows

The Ombuds office:

  • explores non-escalating approaches for dealing with your concern
  • gives a fresh, impartial perspective
  • provides information about resources and formal review processes
  • maintains the greatest possible flexibility
  • ensures that stakeholders retain control of options

An Ombudsman DOESN'T:

  • handle negotiations of contracts or other legal issues
  • act as a decision-maker or draw conclusions
  • formally investigate, make formal recommendations or findings of fact
  • replace, override, or influence formal review or appeal mechanisms
  • serve as an intermediary when legal action is involved or when legal counsel represents a party

What is the role of the Ombuds Program outside the Laboratory?

  • to provide an informal alternative for communication and complaint resolution for businesses working with the Laboratory
  • to provide Department of Energy mandated assistance to businesses involved in licensing, CRADA, and other tech transfer issues
  • to assist community stakeholders who have a concern about their dealings with the Laboratory

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