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FWO-KSL roll out new information help desk

Facility and Waste Operations (FWO) Division and KSL Services recently established the Information Help Desk, a 90-day pilot program. This new help desk is designed to provide guidance to Laboratory employees and organizations on issues associated with Laboratory facilities and associated real property and installed equipment.

Employees can contact the information help desk about facility service queries, general Lab assistance, building locations, directions, service contact lists, recycling and pollution prevention and other pertinent information.

The Information Help Desk hours are from 6:30 a.m. to 5:30 p.m. Monday through Friday.

"I expect the help desk to streamline lines of communications between the customer and service providers and thus achieve improved efficiencies. Based on customer utilization and lessons learned, the help desk will be evaluated and modified accordingly for long-term implementation," said Sam Subbaswamy of Performance and Contract Management (FWO-PCM). He added that the FWO-PCM program office will be the focal point for this effort.

Feedback about the new service can be provided to Subbaswamy by calling 5-3006 or writing to subbaswamy@lanl.gov by electronic mail, or call FWO Division office at 7-6131.

For more information about the help desk, call 7-0550, go to http://arania.lanl.gov/fwo_pub/fwo_services/html/fwo_services_index.htm online or write to facility@lanl.gov by electronic mail.

To read a master management memo on the new initiative, click here. (Adobe Acrobat Reader required)

-- Kathryn Ostic

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