Laboratory Research Library receives Quality Award

Contact: Chris Pearcy, cpearcy@lanl.gov, (505) 665-3892

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LOS ALAMOS, N.M., June 4, 2001 -- In the wake of being named the Federal Library of the Year in 1999 by the Federal Library and Information Center Committee, the Research Library of the Department of Energy's Los Alamos National Laboratory recently received a second award -- the prestigious New Mexico Roadrunner Quality Award from the board of directors of Quality New Mexico.

The Research Library began its quality improvement efforts in 1995 with customer-focused, process-driven business solutions that improved customer satisfaction and introduced product innovations to better serve the Laboratory community. By actively soliciting feedback from library patrons and then implementing changes based on that feedback, the Library was able to improve processes and increase or improve services offered to its patrons.

Quality New Mexico's board of directors announced the 2000 New Mexico Quality Awards in January. This year, 18 New Mexico organizations were recognized as Roadrunner Award recipients. The Laboratory's Research Library was the only library to receive such recognition.

A nonprofit organization, Quality New Mexico educates New Mexicans about quality; encourages and rewards quality in business, education, government, and healthcare; and promotes the New Mexico economy. It administers the New Mexico Quality Awards Program in accordance with New Mexico Executive Order 95-16.

The New Mexico Quality Roadrunner Award recognizes organizations and businesses in New Mexico that have made significant progress on the road to excellence and have undergone an in-depth assessment and evaluation by a board of examiners for the New Mexico Quality Award.

For more information about the Research Library's quality improvement program, contact Lou Pray at 505-667-5906.

Los Alamos National Laboratory is operated by the University of California for the U.S. Department of Energy's National Nuclear Security Administration.

Additional news releases related to Awards

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